About Kilowott
Kilowott is a digital innovation company specializing in design, development, marketing, and technology solutions. We work with global clients across multiple industries and focus on building impactful digital products and business solutions.
Role Overview
We are looking for a proactive and customer-focused Customer Success Manager to manage client relationships, ensure customer satisfaction, and support business growth. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a customer-first mindset.
The role involves onboarding customers, handling queries, maintaining long-term relationships, and ensuring a smooth customer experience throughout the customer lifecycle.
Key Responsibilities
- Build and maintain strong customer relationships
- Handle customer onboarding and support processes
- Address customer queries, concerns, and escalations professionally
- Ensure high customer satisfaction and retention
- Coordinate with internal teams for smooth service delivery
- Maintain customer records and follow-up activities
- Identify opportunities for upselling and cross-selling services
- Gather customer feedback and share insights with management
- Assist in improving customer engagement and operational processes
Required Skills
- Excellent verbal and written communication skills
- Strong interpersonal and relationship management abilities
- Problem-solving and conflict-resolution skills
- Good organizational and follow-up skills
- Ability to multitask and manage customer expectations
- Basic knowledge of CRM tools and customer support systems is an advantage
- Proficiency in Microsoft Office / Google Workspace
Preferred Qualifications
- Bachelor’s degree in Business Administration, Marketing, Management, or related field
- Prior experience in Customer Success, Client Servicing, Sales Support, or Account Management preferred
What We Offer
- Opportunity to work on global projects and products
- Learning and career growth opportunities
- Collaborative and supportive work environment
- Paid holidays
- Flexible working culture
- Health insurance benefits
How to Apply
