About the Role
We are looking for a highly organized and data-driven Sales Operations Specialist with 5+ years of experience in the IT services industry. The ideal candidate will support the sales team by optimizing processes, managing CRM systems, generating insights, and ensuring smooth execution of sales operations to drive business growth.
Key Responsibilities:
- Manage and optimize the end-to-end sales operations process.
- Maintain and administer CRM systems, ensuring data accuracy and completeness.
- Generate sales reports, dashboards, and performance metrics for leadership review.
- Track sales pipeline, forecasts, revenue targets, and business opportunities.
- Support proposal management, quotations, contracts, and sales documentation.
- Collaborate with Sales, Marketing, Finance, and Delivery teams to streamline operations.
- Analyze sales data and provide actionable insights to improve conversion rates and productivity.
- Monitor KPIs and identify process improvement opportunities.
- Ensure compliance with sales processes, policies, and reporting standards.
- Assist in territory planning, lead management, and account tracking activities.
Required Skills & Qualifications:
- Bachelor's degree in Business Administration, Marketing, IT, or a related field.
- 5+ years of experience in Sales Operations within an IT Services, Software Development, Digital Solutions, or Technology Consulting company.
- Strong experience with CRM platforms such as Salesforce, HubSpot, Zoho CRM, or similar tools.
- Excellent knowledge of sales reporting, forecasting, and pipeline management.
- Advanced proficiency in Excel, Google Sheets, and reporting tools.
- Strong analytical, problem-solving, and communication skills.
- Experience working with cross-functional teams and senior stakeholders.
Preferred Skills:
- Experience in IT services companies handling international clients.
- Familiarity with proposal management, bid support, and sales enablement processes.
- Knowledge of business intelligence tools such as Power BI or Tableau.
- Understanding of digital services, software development, cloud solutions, and emerging technologies.
Benefits & Perks
- Competitive salary package.
- Flexible working hours with a focus on outcomes and productivity.
- Generous paid leave policy, including paid leave, causal leave, sick leave, and public holidays.
- Health insurance benefits.
- Professional development and learning opportunities.
- Exposure to global clients and diverse projects.
- Collaborative and inclusive work culture.
- Career growth and advancement opportunities.
- Employee engagement activities and team events.
- Supportive work-life balance environment.
Why Join Us?
- Flexi working hours that support work-life balance.
- Employee-friendly leave policies.
- Opportunity to work with a talented and innovative team.
- A culture that values ownership, collaboration, and continuous learning.
📍 Location: Porvorim, Goa
🏢 Work Mode: Work from Office
🕒 Working Days: Monday to Friday
⏰ Work Hours: Flexible Working Hours
🌴 Benefits: Generous Paid Leave, Health Insurance, Professional Development Opportunities, and a Positive Work-Life Balance
